| NEW ACCOUNTS -- Your first order must be accompanied with payment.
TERMS -- Prepaid or COD. If you require credit, we are equipped to handle Master Card, Visa, these will be considered prepaid. Please complete order form provided. Institutional Accounts excepted.
NO MINIMUM ORDER -- A Small packaging and handling charge of $15.00 for orders under $100.00.
CLAIMS FOR DAMAGED, LOST, OR SHORT SHIPMENTS -- GOODS IN TRANSIT TRAVEL AT THE RISK OF THE PURCHASER. If any items are broken, be sure to repack the damaged item(s) as you received them so the carrier may inspect it in its original packing and carton; contact your local carrier and file a damage pickup claim. Items must be returned to us by carrier for replacement to occur. Lost or short, notify us so we can start a tracer and get your shipment to you. All claims must be noted within 10 days.
CREDIT REQUESTS -- We want you to be satisfied with our product. Please let us know immediately (within 5 days). Should there be an error on our part, we will be happy to give you |
full credit, refund or replacement, (at our discretion). We will reimburse you for the return shipping cost. Should there be an error on your part (or you've changed your mind), we will give you credit, refund, or replacement if the product returned is in re-salable condition and in the original carton, subject to a 25% restockng charge (at our discretion). You pay return shipping costs. Special orders are excluded. No merchandise may be returned without our written permission.
ORDER & DELIVERY -- Two to six weeks delivery. Allow two additional weeks for special orders. Please indicate any special deadlines. Arrangements must be made in advance in writing. We are a small company and do not inventory large quantities of merchandise. Many of our products are made to order. Please use the order form or our FAX (800) 546-4709.
RUSH ORDERS -- We can ship your order out within 24 hours if in stock, subject to a $25.00 charge for the additional rush handling. NOTE: This does not include any special freight charges such as Federal Express or UPS Air.
SPECIAL ORDERS -- Quotes furnished upon request. A fifty percent (50%) deposit required with the order. |